Are your products available in different sizes/colors/variants?

Each boot is constructed and photographed “as is” these products cannot be altered or ordered in a different colorway at this time. Please contact us for additional details on finding boots that might fit your needs.

What are the care instructions for this product?

The care instructions are the same for all exotic boots, we recommend Bickmore 4 for most products and use this on all of our exotic stock. For elephant, stingray, handtooled leather, and other highly figured exotics, Bickmore Exotic could be a better choice because of the higher viscosity allowing for easier cleanup.

How do I choose the right size/variant?

Most boots will be true to size, but each listing of a custom boot will note variations, and custom makes will contain a measurement for each listing. Basic boot measurements used for sizing will be: 1. Heel against a wall, measured from the wall to the tip of the toe. 2. Widest width of the sole. Some companies manufacture boots slightly larger and smaller than others and we try to note measurements in order to ensure the best possible fit. For boots that run slightly larger, we' would recommend a small boot insert, these can generally be obtained for less than 5 dollars at any WalMart or online at many retailers.

Is your product/service eco-friendly/sustainable?

Pre-owned boots are possibly the most sustainable product you'll ever own, these incredible handmade vintage boots were made to be reused and resoled over and over, and if well taken care of should be able to last generations. We pack boots with sustainable recyclable paper, bubble wrap, and other recycled packaging with care. We do no fold uppers nor do we shove boots into packages that are not large enough to fit the product. We ship everything in hard sided cardboard with sufficient packaging, and we do not ship boots in soft sided bags.

Can you explain the different tiers/options of your service?

In addition to our pre-owned boot inventory, we offer several options for Cowboy boots identification, certification, and verification/grading services. For our Cecil Boot Certification and Verification Service, please see the various options on the page. We have everything from a physical basic grading and verification services that provides a grade of the condition of the boot, and a numbered certification page/hand signed by the owner, to identification, appraisal, and verification of legitimate exotic skins/leather prints through our online services. Please see the “Services” page for more details.

What materials are your products made from?

Each pre-owned or new-in-box cowboy boot is described in detail on the requisite product page. Each and every skin or hide listed in this site is made from legitimate exotic leather and we do not sell cowhide prints made to look like exotic leather. None of the pre-ban materials that are listed on this website are in violation of any current United States Fish and Wildlife (USFW) rules, regulations, or laws. You are responsible for knowing your own regions country, state, and local regulations upon ordering but all boot materials that are sold here were manufactured before the ban on that animal such as Sea Turtle (1977), Whale (1972), Anteater (2002), and Hornback lizard (1990). The Fish and Wildlife Services states "The Marine Mammal Protection Act (MMPA) prohibits sale of whale, walrus, polar bear, and other marine mammal species... exemptions exist for products that pre-date the law… and products that qualify as authentic Alaskan Native handicrafts and clothing”. All boots have original manufactures tags, registration numbers, and were created before the ban thus are able to be sold. These are vintage and historical artifacts pre-dating any MMPA issues and we pride ourselves in avoiding and do not support poaching or any kind of illegal activity.

How do I redeem a coupon or discount code

We will occasionally offer a coupon or discount for items on sale, this is still new process for us and we will update the page when we figure out more about offering these codes to repeat customers.

How do I place an order?

Simply add the pairs of boots or service to your cart and proceed to checkout!

What payment methods do you accept?

We accept PayPal, ShopPay, and most Major Credit Cards

What is your return/exchange policy?

We want every customer to be satisfied with their order. Each order has 3 days from receipt of the physical product to contact us for a return. All returns must be in the original condition, they may not be returned with additional scratches on the soles, any additional tears, bends, or marks on the boots that were not present upon shipping. Please contact us prior to the return and verify that we are prepared to accept and process a refund.

Can I return or exchange a personalized/customized item?

There are no returns on certifications, identifications, or any grading services.

What is the process for canceling or modifying an order?

Please contact us via e-mail to process returns, we generally do not have any issues with returns and will process them accordingly.

Can I track my order?

Absolutely, we'll include a USPS, UPS, or FEDEX tracking ID with the order and you can use this to track the progress. If there appear to be an issue with transit through the network, please contact the carrier first and then reach out to us for assistance.

What happens if my order is damaged or lost?

Cecil Boot Company will do our best to ensure that each delivery is as smooth and expedient as possible. Each item will be shipped insured, and is the responsibility of the delivery service while the item is in transit to provide progress via online tracking until it's marked and confirmed as delivered. If there is an issue in transit, contact us and we'll try our best to work with you and the delivery service to locate the item. If the item is damaged upon delivery, please take detailed photos of the packaging and contents and contact us immediately so we can both work with the delivery service for restoration of the contents or value. If there are significant delays during shipping, please contact the shipping company using the tracking number and then contact us so we can help track the delay and/or ask for an update on the item’s location. Once the item is marked delivered by the parcel service, CBC can no longer be responsible for the package or contents, and we recommend secured/postal service approved receptacles for your residence or exterior cameras to ensure packages are not tampered with or removed from your property. Once the package has been marked as delivered at your address, the package is considered in the customer’s possession and we cannot provide additional support. We recommend contacting the delivery service for further assistance.